E-commerce
Track brand sentiment across reviews and social
Searches review platforms, social channels, and news sources for any brand or product and compiles every result into a scored sentiment report. Clusters mentions into recurring themes, scores each cluster by sentiment strength, and flags unusual spikes in negative or positive coverage. Returns a dashboard with an overall sentiment score, top themes, source breakdown, and a timeline of activity.
Quick Start
Inputs
- A product or brand nameName the product to monitor and optionally competitors, then set a time window and depth; the agent targets the right sources and surfaces what changed.
Outputs
- Overall sentiment score with spike-alert banner
- Platform scorecard for G2, Trustpilot, Reddit, HN, and Capterra with trend arrows
- Sentiment theme chart: positive, negative, and emerging
- Competitive comparison table
- Verbatim quote wall with brand and sentiment filters
- Emerging-themes tracker with source rows
- Churn-signal list from reviews and social
- Parseable sentiment.md
How it works
An 8-phase pipeline
- Verify accessClaude runs a test Nimble Search to confirm the connector is live before any sweep begins, and guides setup if it is not.
- Profile the brandNimble Search identifies the product category, customer type, and ecosystem so Claude can target the highest-signal sources.
- Sweep review platformsNimble Search pulls G2, Trustpilot, app-store review snippets, and an array of other sources with Nimble Extract on accessible pages.
- Scan social and communityNimble Search and Extract pull Reddit, Hacker News, LinkedIn, Twitter/X, and Blind threads that clear the engagement bar.
- Check news and supplementalNimble Search adds news, analyst, Product Hunt, YouTube, and developer-forum coverage on deep runs.
- Detect spikesClaude checks for volume surges, viral complaints, and escalation language, raising a spike alert if any threshold is crossed.
- Score and themeClaude assigns the sentiment score, clusters positive, negative, and emerging themes, and flags churn language.
- Render the reportClaude builds the interactive HTML dashboard inline and writes a parseable markdown report with the full quote inventory.
Stack
Nimble primitives plus the full runtime stack.
Nimble APIs
What it does
- nimble_searchRuns review-platform, social, news, and competitor queries with site targeting inside the time window.
- nimble_extractPulls full review and thread content from accessible pages that search snippets do not cover.
3rd Party Tools
Role
- claude-coworkDrop the skill into Claude Cowork to get an interactive dashboard of Nimble + Claude's output
- claude-sonnet-4-6Profiles the brand, scores sentiment, clusters themes, detects spikes, and writes the synthesis.
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