Technical Customer Success Manager

Help shape the fastest-growing data platform!

Nimble is the first business external data platform, making data-driven decision-making easier than ever, thanks to a simple interface that lets anyone access any public web data at scale.

We empower businesses with mission-critical external data to unlock advanced competitors’ intelligence, price comparison, companies’ data for sales and marketing, and streamlining public web data sources in real time.

With Nimble, businesses upgrade from manual, fragile data pipelines to a fully-managed process that includes advanced features such as bot defense countermeasures, AI-powered data structuring, and more.

We are looking for a Technical Customer Success Manager to join us 

About the Role:

The Technical Customer Success Manager will be the key point to bridge between the business needs and the Nimble tech platform,  the ideal candidate will work closely with the Account Executives to support the sales process from the presale and the post-sale process. 

The ideal candidate will be tasked with understanding customer needs, managing multiple stakeholders, and serving as a trusted technical advisor. Working closely with the developers and data engineers from mid-market to enterprise customers. It will have an intimate understanding of their needs and how our platform can assist them.

Responsibilities:

• Own overall relationship with assigned clients, which includes managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
• Work closely with customers to understand their business goals and technical requirements and help them achieve these goals using our platform.
• Collaborate with our R&D team to introduce new features and updates to our platform to customers.
• Coordinate with other departments, including the Product and Engineering teams, to resolve customer issues and improve the product based on feedback from customers.
• Develop a deep understanding of the web scraping domain and become an expert using our platform.

Job Requirements:

• Bachelor’s Degree in Computer Science, Information Systems or equivalent.
• Minimum 2 years of experience in a customer-facing role, such as Technical Account Manager, Solution Architect, or Technical Product Manager.
• 4+ years of experience in a technical role.
• Excellent written and verbal communication skills.
• Proven ability to manage multiple stakeholders.
• Proven ability to manage and grow relationships with enterprise clients.
• Familiarity with web scraping domain is advantageous.
• Passion for learning new technologies and becoming an expert in your domain.

Why join Nimble?

At Nimble, you’ll join a team of brilliant minds striving to solve the hard problems affecting data gathering. Although we work hard, we also play hard, and, together, create a vibrant community with frequent company retreats, human-first conditions, and an energetic atmosphere.